Family Guide
No one ever expects to be in the Emergency Department (ED).
Please review the following information to guide you during your stay.
You are not alone...
This guide was co-created by Stollery patients & families, with Stollery staff, for Stollery patients & families.
No matter what has brought you to the ED today, we are here to help.
Wi-Fi Access
Free Wi-Fi is available via the “healthspot” wireless network.
Health Information in Your Language
Iska I'abi | عربي | Niitsipowahssin | 简体中文 | 繁體中文 | Nêhiyawêwin | Tsaat’ine | Français | हिन्दी | ਪੰਜਾਬੀ | Af-Soomaali | Español | Îethka | ትግርኛ | Tiếng Việt | English
Interpretation services are available.
Ask any staff for assistance.
Estimated Wait Times
Wait times are approximate. Patients may be seen faster or may wait longer. The estimated time is a prediction and does not apply to more seriously injured or ill patients.
You are important to us. We will see everyone who comes to the ED.
Click here to find estimated wait times.
Click here for an explanation about wait times in Emergency Departments
Read more about the triage process in both the mental health and physical health sections below.
Understanding your journey in the ED
Click on the reason for your visit.